Thank you For choosing Ultimate Wireless LLC

Who is Ultimate-wireless.com®?

Certified MBE (Minority Business Enterprise)

E3 (Electronic Entertainment Expo) Alumni


Ultimate-wireless.com® is a American based authorized Distributor/reseller, we get our products directly from the manufacturer or from their licensed distributors. Ultimate-wireless.com® carry's a wide variety of products that includes but are not limited to: Bluetooth Headsets,car chargers, travel chargers, GPS,HDTV's,Portable charge banks,Samsung & Iphone Accessories, Video games and Accessories and more.


To Receive Deeper discounts Like us on our Facebook page

www.facebook.com/ultimate.wireless

OR

Sign up to our Newsletter

Text ULTIMATEWIRELESS to 22828 to join our Email newsletter

The Coupon codes can range from 3% Off to 20% Off.

**Promo Codes can not be combined and are NOT valid toward the purchase of Video Games and Video Game Consoles**


To Contact Ultimate Wireless LLC


We are open 24hrs a day 365 days a year for online ordering. Office hours Monday through Friday 9am to 6pm EST for Customer Service phone calls. No phone orders accepted.

Customer Service email response time is usually within 24 hours, but please allow up to 48 hours to get back to you. If you do not see a reply from us within 48 hours (not including weekends), please check your Spam/Junk mail folder as our reply may inexplicably end up there. All of your private data is confidential. We will never sell, exchange or market it in any way. Occasionally you will see email promotional material from our sister store D & P fashion Accessories LLC (www.dpfashionaccessories.net) or From our Entertainment Division, Ultimate Wireless Entertainment (www.events-ultimate-wireless.com).

By standard mail:

Ultimate Wireless LLC
150 Maple Ave
Suite 299
South Plainfield,NJ 07080

By phone:
732-665-6476 9am-6pm (EST)




For information about Wholesale Distributing, Student Discounts or Corporate Account Discounts:

By Email:
info@ultimate-wireless.com


Customer Service Inquiries:
cs@ultimate-wireless.com

OUR POLICIES

Sales Tax:

Only NJ Residents pay a sales tax of 7%

Ultimate-wireless.com® only carries Products that are in NEW SEALED manufacturer Retail Packaging(No Repackaged returns), NO Bulk packaging or unmarked boxes. We cannot check for defects without opening the package, which would void warranties and our return policy. Our receipts are honored by manufacturer’s warranty.

Manufacturer Refurbished

A select few items are Manufacturer certified refurbished. They will be labeled accordingly.

Payment Options

Paypal. Must Have a verified paypal Account or your order will be cancelled.

Discontinued or Refurbished Items

There are No refunds or returns for discontinued or Refurbished items. They are an as-is purchase.



GIFT CERTIFICATES :

Gift certificates purchased at Ultimate Wireless LLC can ONLY be redeemed at www.ultimate-wireless.com . Buyer must have a verified Paypal Account to purchase Gift Certificates.

NEW RELEASE IN STOCK GUARANTEE

Pre-ordered titles will be available on release dates or shipping is free!

$5 or $10 Pre-order promotion: Coupon not valid on video games or gaming consoles.

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any ‘Personal Information’ provided by you will be used only in the processing of that particular order. At Ultimate-wireless.com®, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all ‘Personal Information’ collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.



Shipping Information:

Please make sure your shipping address is correct and you include a telephone number where you can be reached.

When you place an order, Ultimate-wireless.com® will usually ship your merchandise within 48-72 hours. That time is used to make sure your payment clears .

Shipping charges include a handling Fee.

We use USPS (United States Postal Service), FEDEX or UPS for shipping. Ground Shipping is the current default shipping method.

INTERNATIONAL SHIPPING AVAILABLE EXCLUDING HDTV's,Gaming Consoles, DVD/Blu-ray Players and Cameras/Camcorders.

Free Shipping offer valid only on Domestic Orders of $75 or More EXCLUDING GAMING CONSOLES or HOVER BOARDS. Ground Shipping is Free, Priority is Additional cost.

Gaming Consoles and Hover Boards will be charged $15 automatically for Priority Shipping and Handling. We do this to ensure you get your product within 2-3 days.

Ground shipping usually takes 5-7 Business Days

Shipping also available for :

US Territories and US Common Wealth

*** We do not ship to P.O. Boxes except for US Virgin Islands and Alaska ***

Ultimate-wireless.com® is not responsible for shipping service transit times. Transit times may vary, particularly during peak holiday periods, and inclimate Weather.



Return/Refund Policy:

RETURNS

Please note that the following items may NOT be returned:

- $1 Store Items

- Manufacturer Discontinued items

- Clearance or Bargain basement Items

- Items for which manufacturers will not accept returns

- Items not purchased from Ultimate-wireless.com®

- Items which require re-boxing

- Items which have undergone revisions w/out being assigned a new part # by the manufacturer

- Certified Factory Refurbished items

- Items Without a copy of yahoo Receipt and a RMA (Returned Merchandise Authorization) # assigned by Ultimate-wireless.com® via email.

- All returns must have the complete Return Merchandise Authorization # (RMA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RMA# is not visible, your shipment may be refused.



** It is the customer’s responsibility to check the product for any defects. All defected merchandise must be reported to us via email within Seven (7)Days and returned within thirty(30) days from the date you receive your shipment. Ultimate-wireless.com® will assign your RMA# via email.

We will not accept any claim for damage or defect after the (30)Day period is over or without a RMA# **

** Ultimate-wireless.com® reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement after the 30 day period is over **

** All Non-defective items returned are subject to a 15% restocking fee** ( Example: You changed your mind after purchasing.)

** Customers are responsible for shipping returns back to Ultimate-wireless.com® **

**Once Return Policy is met, A refund will be given (minus 15% restocking fee)if applicable **

**Gaming Returns - We do not except video game returns for a refund. We can give same model/game Replacement.**

Majority of our items have manufacturers Warranties.

$5 Flat Rate Shipping. Free Shipping with the purchase of $75 or More...